Shipping Policy:

Shipping Costs: If item is in stock, item will normally ship within 48 hours. Solstar will notify the customer once item is shipped and provide tracking number with it. Customer shall be responsible for all costs associated with shipping to and from the specified site and the specified Solstar storage location. Customer agrees to reimburse Solstar for any shipping costs incurred for delivery of the equipment to the Customer. Customer agrees to pay for shipping costs for returning equipment to Solstar’s designated storage location (if necessary).

Taxes & duties: Customer agrees to pay directly or reimburse Solstar any taxes or governmental fees, such as use, property, excise, customs, duty, or other taxes, license fees, assessments, permits or commissioning and registration fees, relating to the shipment, activation or rental of the equipment.

Return Policy:

Equipment Return: All sales are final on all equipment except for manufacturing defects and will be replaced under warranty/appropriate RMA (Return Merchandise Authorization). Otherwise, returns can be honored if the package has not yet been opened. Customer agrees to return purchased equipment on time at the end of the respective return period. Returns of items purchased from Solstar will not be honored after the period has ended.

Rental Returns: In the case of renting equipment, If the Customer fails to return Equipment on time, Customer agrees to pay a late fee of twenty-five dollars ($25.00) per day until Solstar receives the Equipment. Should Customer provide advanced notice to Solstar that Equipment will not be returned on time, this late fee will be reduced to twelve dollars ($14.00) per day.

Damaged Items and Warranty: In the case of equipment that is broken/damaged on arrival, and is still on warranty, please submit an RMA to stephen@solstar.net negotiate terms of replacement.

Rental Terms and Conditions:

Agreement to Rent: Solstar, the Renter, hereby agrees to rent to Customer, and Customer agrees to rent from Solstar, mobile satellite equipment (“Equipment”) as described in the Order Form(s) associated with this Agreement. Except as otherwise provided herein, both parties will continue rental of Equipment until the end of the Rental Period. The Customer agrees to operate the Equipment through Solstar’s network connectivity with Iridium, Thuraya, Globalstar, or Inmarsat satellite communication services, as selected by Customer on the Order Form. Until Solstar receives the Equipment, the Customer shall remain bound by the obligations of this Agreement.

Rental Term: The term of this Agreement begins on the Effective Date, as signed above, and except as otherwise provided herein, will continue until the end of the Rental Period.

Rental Fees and Payment: Customer agrees to pay IN ADVANCE all amounts for Rental, Deposit, and Shipping, and all other applicable fees or charges as set forth herein, except repair charges and shipping associated with repairs. All payments shall be made in U.S. currency, and for purposes of this Agreement dollars ($) shall mean $US.

a. Equipment Rental: Customer agrees to pay all fees and charges for Equipment Rental as set forth in the Order Form.

b. Equipment Return: Customer agrees to return Equipment on time at the end of the respective Rental Period. If the Customer fails to return Equipment on time, Customer agrees to pay a late fee of twenty-five dollars ($25.00) per day until Solstar receives the Equipment. Should Customer provide advanced notice to Solstar that Equipment will not be returned on time, this late fee will be reduced to twelve dollars ($14.00) per day.

c. Deposit: Customer agrees to provide a Deposit to Solstar, which shall be applied to the total amount due pursuant to the Order Form. Customer further agrees to allow Solstar to deduct funds from the Deposit to pay applicable airtime charges. The Deposit shall transfer to Solstar in full should Customer fail to return Equipment, or through Customer’s negligence or malicious act cause Equipment to be lost or damaged beyond useful repair.

d. Repair/Loss Charges: Customer agrees to pay for repairs or loss to Equipment, if applicable, except repairs to correct normal wear and tear. Solstar will determine the amount for repairs according to the repairs required to return the Equipment to functional, rentable service.

e. Shipping Costs: Customer shall be responsible for all costs associated with shipping to and from the Specified Site and the specified Solstar storage location. Customer agrees to reimburse Solstar for any shipping costs incurred for delivery of the Equipment to the Customer. Customer agrees to pay for shipping costs for returning Equipment to Solstar ‘s designated storage location.

f. Taxes, etc.: Customer agrees to pay directly or reimburse Solstar any taxes or governmental fees, such as use, property, excise, customs, duty, or other taxes, license fees, assessments, permits or commissioning and registration fees, relating to the shipment, activation and rental of the Equipment.

g. Other Costs: Customer agrees to pay for any consumable items supplied by Solstar, as well as any costs advanced by Solstar that are assessable to the Customer under this Agreement.

h. Adjustments to Fees: Adjustments to fees related to changes in service may be allowed, however any adjustment must be agreed to in advance by Solstar and may only be made effected by revised Order Form.

j. Payment Methods. Customer may pay by debit card, electronic funds transfer, credit card, wire transfer, or by certified check when remitting payment by invoice.

Equipment Maintenance:

a. Solstar or its authorized Agent shall;

b. Shipping Costs. Customer shall be responsible for all costs associated with shipping to and from the Specified Site and the specified Solstar storage location. Customer agrees to reimburse Solstar for any shipping costs incurred for delivery of the Equipment to the Customer. Customer agrees to pay for shipping costs for returning Equipment to Solstar’s designated storage location.

c. Taxes, etc. Customer agrees to pay directly or reimburse Solstar any taxes or governmental fees, such as use, property, excise, customs, duty, or other taxes, license fees, assessments, permits or commissioning and registration fees, relating to the shipment, activation and rental of the Equipment. maintenance will be provided without charge to Customer.

d. Maintenance required for all other malfunctions and failure or damage such as caused by improper power source, abuse, accident, improper operation or abnormal conditions of operation shall be at the expense of Customer. NOTE: USE OF ERRATIC POWER WILL DAMAGE EQUIPMENT. THIS IS OF PRIMARY IMPORTANCE IN COUNTRIES WHERE CONSISTENT POWER SUPPLY IS NOT AVAILABLE. IN SUCH SITUATIONS CUSTOMER MAY BE REQUIRED TO PROVIDE AN AUXILIARY POWER GENERATOR OR ADAPTOR. We recommend renting a Solstar Energy Solar charger as an alternative. Malfunction or failure of operation covered by this section will not entitle the Customer to a reduction in rental charges for a period commencing on the day the malfunction or failure is reported to Solstar in sufficient detail to enable Solstar or its agent to commence necessary repairs and ending on the day the Equipment is returned to the Customer in serviceable condition. In no event will Solstar be liable for any loss of profits, indirect, consequential or other damages resulting from any failure of the Equipment. Customer will not open the Equipment electronics enclosure housing, alter or repair or permit the alteration or repair of the Equipment, or make any attachments thereto, without the prior express written approval of Solstar.

Ownership: Customer acknowledges that Solstar is and shall remain the owner of the Equipment until title is conveyed to the Customer by separate written agreement. Customer agrees to protect Solstar’s ownership rights against claims, liens and other encumbrances by Customer’s creditors or other claimants against Customer. Customer agrees to not remove, obliterate or obscure markings that identify Solstar as owner of the Equipment.

Security Interest: Customer shall sign and deliver to Solstar all documents and forms which are reasonably necessary or desirable to protect Solstar ‘s ownership and interest in the Equipment, including finance statements under the Uniform Commercial Code.

Proprietary Rights: In all cases Customer agrees to protect any copyright, trademark, trade secret or patent of Solstar, its network service provider, or manufacturer of the Equipment from infringement. Additional provisions for software license terms, if applicable, are set forth in the attached Software License Agreement and are incorporated herein by this reference.

Insurance:

a. Customer represents that he/she shall maintain in effect on the Equipment a policy of insurance during the term hereof, with extended coverage endorsement in an amount not less than the Stipulated Value of the Equipment. Customer will cause Solstar to be named as an additional insured under such policy. The Customer will furnish Solstar a certificate or other satisfactory evidence of the existence of such insurance when requested by Solstar.

b. Customer may at his/her discretion purchase Optional Rental Insurance from Solstar through the Order Form Should Customer choose Optional Rental Insurance coverage, the fees, terms and conditions set forth in the Order Form shall apply to this Agreement and are incorporated herein by this reference. Customer agrees to pay for purchased Optional Rental Insurance coverage in accordance with the terms and conditions of the Order Form and as set forth in this Agreement.

10. Risk of Loss: Customer agrees to bear responsibility for all malfunctions, failures, damage to or loss of equipment, except for manufacturing defects and normal wear and tear. In the event of any such damage or loss, Customer shall promptly notify Solstar and elect one of the following options:

a. Pay Solstar an amount equal to the Stipulated Equipment Value for the damaged or lost Equipment. In such case, the rental charges and other obligations of the Customer shall accrue until the payment is made. After payment is made in full this Agreement shall automatically terminate in part with respect to the damaged or lost Equipment; or,

b. Request Solstar to repair or replace the damaged or lost equipment, and pay Solstar for the full cost of such repair or replacement. In such case the rental charges and other obligations of the Customer shall accrue during the period of repair or until replacement. If Solstar is unable to repair or replace the equipment, then option (a) above shall apply. In any case the amount to be paid to Solstar shall be reduced by any applicable insurance proceeds paid to Solstar.

11. Warranty:

Solstar warrants that each item of Equipment will be suitable for normal operation and use at the time of delivery. Use of Equipment inside of buildings that do not include the requisite infrastructure for mobile satellite is not considered normal operations under this Agreement, consequently Solstar does not warrant or represent that Equipment will operate properly in such situations. SOLSTAR MAKES NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, WRITTEN OR ORAL, AS TO ANY MATTERS WHATSOEVER. SOLSTAR DISCLAIMS ANY AND ALL IMPLIEDWARRANTIES OF MERCHANTABILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.

Legal information:

1. Proprietary Rights: In all cases Customer agrees to protect any copyright, trademark, trade secret or patent of Solstar, its network service provider, or manufacturer of the Equipment from infringement. Additional provisions for software license terms, if applicable, are set forth in the attached Software License Agreement and are incorporated herein by this reference.

2. Insurance:

a. Customer represents that he/she shall maintain in effect on the Equipment a policy of insurance during the term hereof, with extended coverage endorsement in an amount not less than the Stipulated Value of the Equipment. Customer will cause Solstar to be named as an additional insured under such policy. The Customer will furnish Solstar a certificate or other satisfactory evidence of the existence of such insurance when requested by Solstar.

b. Customer may at his/her discretion purchase Optional Rental Insurance from

Solstar through the Order Form. Should Customer choose Optional Rental Insurance coverage, the fees, terms and conditions set forth in the Order Form shall apply to this Agreement and are incorporated herein by this reference. Customer agrees to pay for purchased Optional Rental Insurance coverage in accordance with the terms and conditions of the Order Form and as set forth in this Agreement.

3. Risk of Loss: Customer agrees to bear responsibility for all malfunctions, failures, damage to or loss of equipment, except for manufacturing defects and normal wear and tear. In the event of any such damage or loss, Customer shall promptly notify Solstar and elect one of the following options:

a. Pay Solstar an amount equal to the Stipulated Equipment Value for the damaged or lost Equipment. In such case, the rental charges and other obligations of the Customer shall accrue until the payment is made. After payment is made in full this Agreement shall automatically terminate in part with respect to the damaged or lost Equipment; or,

b. Request Solstar to repair or replace the damaged or lost equipment, and pay Solstar for the full cost of such repair or replacement. In such case the rental charges and other obligations of the Customer shall accrue during the period of repair or until replacement. If Solstar is unable to repair or replace the equipment, then option (a) above shall apply. In any case the amount to be paid to Solstar shall be reduced by any applicable insurance proceeds paid to Solstar.

4. Warranty: Solstar warrants that each item of Equipment will be suitable for normal operation and use at the time of delivery. Use of Equipment inside of buildings that do not include the requisite infrastructure for mobile satellite is not considered normal operations under this Agreement, consequently Solstar does not warrant or represent that Equipment will operate properly in such situations. SOLSTAR MAKES NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, WRITTEN OR ORAL, AS TO ANY MATTERS WHATSOEVER. SOLSTAR DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.

5. Limitation of Liability: In no event will Solstar be liable to the Customer for any incident, indirect or consequential damages however caused, whether by Solstar‘s or its agent’s negligence or otherwise.

6. Indemnity: Customer agrees to defend, indemnify and hold harmless Solstar and its agents from and against all claims, damages and costs including all costs and reasonable attorney fees, domestic or foreign, arising out of the Customer’s use of this Equipment

7. Default: If Customer fails to perform any obligation under this Agreement, or otherwise defaults, Solstar has the right to terminate this Agreement forthwith by notice to the Customer. Upon such termination, (i) the balance of the Gross Rental Amount will be due and payable immediately and, (ii) Solstar has the right, at its option, to take possession of and remove the Equipment from service immediately. Any other damages or amount chargeable to the Customer shall be immediately due upon such termination. In addition to failure to perform its obligation elsewhere stated in this Agreement, the following shall be defaults by the Customer: (i) Issuance of writ, attachment, execution, or similar court process against the Customer or its property, (ii) Bankruptcy, or any application for reorganization protection from creditors, insolvency, appointment of a receiver or trustee whether voluntary or involuntary, (iii) Termination of the Customer’s business, (iv) Change in management or ownership of the Customer, (v) If any representation prior to or during the term of this Agreement proves to be false or misleading in any material respect, (vi) Any action which jeopardizes Solstar ‘s ownership or agent/partner’s ownership rights or ability to take possession of the Equipment,

(vii) Failure by Customer to use Solstar’s network providers or to pay service invoices on time, or (viii) Confiscation of the Equipment by any governmental agency or entity due to unlawful use of Equipment by Customer.

15. Assignment: This Agreement and the rights and obligations created hereunder, and any Equipment covered by this Agreement, are not be assignable by Customer without the prior written consent of Solstar .

16. Notices: All notices and other required or permitted to be given under this Agreement will be in writing and will be effective when delivered personally, when sent by confirmed telex, fax or deposited in the United States mail, postage prepaid and addressed to the parties at their respective addresses set forth below, unless by such notice a different person or address shall have been designated. If to Customer: the address given in the Order Form and to Customer’s listed telex/fax number. If to Solstar: the address given in the Order Form and to Solstar’s listed telex/fax number.

17. Export Regulations:

Customer shall not export, divert-export or re-export the Equipment to any country contrary to U.S. export laws or regulations. In all cases the Customer represents that he/she shall remain in compliance with U.S. export laws and regulations, and the import/export laws and regulations of all other countries to which the Equipment shall be carried.

18. Excusable Delays:

If Solstar’s performance of any obligation hereunder is delayed due to reasons beyond its reasonable control, the time for performance of such obligation will be postponed for a period equal to the number of days of such delay. Any consummate Adjustment to Fees shall be made in accordance with the terms and conditions of this Agreement. In no event shall Solstar be held liable for any damages resulting from any delay in the delivery of any Equipment or any delay in the performance of any maintenance hereunder.

19. Severability:

In the event that any one or more provisions contained in this Agreement should, for any reason, be held to be unenforceable in any respect under the laws of the state of New Mexico, or the United States, unenforceability shall not affect any other provisions of this Agreement, but this Agreement shall be construed as if such unenforceable provision had not been contained herein.

20. Entire Agreement:

This Agreement and attached Order Form(s), exhibit(s), attachment(s), list(s) or schedule(s), in total comprise the entire Agreement between the parties and supersede all prior and contemporaneous agreements and representations made with respect to the same subject matter.

21. Disputes/Choice of Law.

The laws of the United States of America shall govern this Agreement. In the event of any dispute arising from this Agreement, including collection action, the parties agree to resolve such matter in the appropriate Federal or State court in Sandoval County, New Mexico, and the prevailing party shall be entitled to receive all costs and reasonable attorney fees. Customer consents to the exclusive jurisdiction of such courts and waive all defenses of lack of personal jurisdiction and forum non-conveniens. IN WITNESS WHEREOF, the parties have entered into this Agreement as of the Effective Date written above.

Privacy Statement:

We are committed to protecting your privacy and will use the information we collect about you to process your order and provide a more personalized shopping experience. We do not sell or rent our list of customers to anyone, without their permission.

When placing an order, we ask you to provide information on-line including your name, mailing address, e-mail address and credit card information. All information is stored on a highly secured server. Your credit card information is not used on any publicly accessible system. The e-commerce platform makes use of “cookies” to establish a unique connection between you and our web servers. As with all the data exchanged between your web browser and our web servers, the cookie data is fully encrypted when it is transmitted.

With your permission, we may notify you from time to time of special offers and/or send you on-line information that may be of interest to you. You may elect not to receive promotional offers from us at any time. Any e-mail correspondence received from Solstar will also include information on how to unsubscribe from receiving such mail.

Solstar also complies with the General Data Protection Regulation (GDPR), to ensure that our practices do not create conflict when we do commerce with our customers within the European Union.

What we collect:

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather:

From a basic standpoint, we collect superficial data to be able to send out emails regarding specials and deals that we may have on a monthly basis, as well as monitoring traffic that comes to our website.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Solstar utilizes industry best practices to ensure that all information that is sent between your web browser and our web servers is fully encrypted. This includes ensuring that only the latest, most secure protocols can be used, for example, e.g. TLS V1.1 and above.

Your account data is only accessible to you through your login credentials. Please do not share your username and passwords with anyone., Your Solstar billing account is associated only with your web site username. We do not provide passwords to anyone, the system provides an automated way to recover passwords via email, which provides a secure link to the password reset function.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, we will not take that information for adsense or marketing purposes..
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please email us this request to stephen@solstar.net.

Terms and Conditions:

Solstar Terms and Conditions

These terms govern the purchase or rental of equipment and/or services.

AGREEMENT: Usage of equipment and/or services signifies acceptance of Solstar Terms and Conditions.

SERVICE: Solstar shall provide Equipment and/or Services to the Customer upon acceptance of a Customer’s subscription or rental order. All orders are subject to Solstar’s approval.

SERVICE RULES: Service and Equipment may not be used for any unlawful, fraudulent or abusive purpose and must be used as required by all applicable laws. The Customer is prohibited from storing, distributing or transmitting any unlawful material through Solstar’s services.

SERVICE AVAILABILITY: Services are available exclusively within the current operating range of our service provider’s (the “Supplier”) territory. Refer to www.Solstar.net for details on territories where Services are available under the Customer’s selected service plan (the “Service Plan”).

LIABILITY REGARDING SERVICE: Solstar assumes no responsibility for any damage, loss of property, opportunity or earnings, personal injury, death or any other loss whatsoever resulting from the Customer’s use of Services and Equipment, including, but not limited to, use of 911. This limitation applies to acts or omissions of Solstar, its Suppliers, Agents, Employees and all persons for whom it may be responsible. Solstar does not guarantee the provision, quality and consistency of the Services as provided by our Carriers and is furthermore not responsible for any interruptions, delays, inconsistencies or failures of the network or security breaches regardless of the source of any such problem including, but notwithstanding, Solstar’s own fault or negligence.

OPERATING PROCEDURES: Customers shall follow the procedures outlined in the instruction manual(s) supplied by Solstar, as well as those instructions provided by the Suppliers of Services and Equipment to Solstar. Solstar shall bear no responsibility for failure of Customers to use the Services/ Equipment in accordance with the said instructions.

SUPPORT: Solstar will only provide technical support for our own products and services. Solstar will not provide technical support for Third Party products or services that work in conjunction with our products and services.

DELIVERY: Solstar will use reasonable efforts to deliver the Equipment by the requested delivery time but it shall not incur any liability to the Customer in the event of any delay caused by Force Majeure or other circumstances beyond its control. The Customer will accept the Equipment when delivered on or before the delivery time and if for any reason the Customer fails to accept the Equipment when delivered on or before such date the Customer shall nevertheless be liable for the stated charge in full.

CONDITIONS OF OTHER CONTRACTS: The obligations of Solstar and the terms of services and sales under these Terms & Conditions are subject to the terms of the agreements under which Solstar purchases the Services and Equipment from Suppliers (each an “Other Contract”). To the extent fulfillment of any obligations under these Terms & Conditions is not possible or permissible under an Other Contract, the Other Contract shall prevail and such obligation shall be suspended or modified to the extent required by the Other Contract.

TERMINATION: Solstar may terminate this Agreement at any time without notice if it suspects any violation of any term or condition of this Agreement, if payment has not been made. The Customer shall be responsible for all charges outstanding at the time of termination. Solstar may also terminate Services in the event that another Contract for purchase of Service and/or Equipment expires or is terminated, provided that termination of the Services shall only be with respect to the Service provided pursuant to that Other Contract.

CONFIDENTIALITY: Information provided by the Customer herein will not be publicized by Solstar without the Customer’s prior permission unless it is: 1) used in assessing credit performance or regarding collection of overdue payment; 2) supplied to the commissioning entity or Supplier provided that the information is to be used for the provision of Services and disclosure is made on a confidential basis, or; 3) provided to a law enforcement or investigative agency in connection with suspected unlawful activities or in the case that the Customer has provided false or misleading information to Solstar. By placing an order with Solstar you agree that Solstar has permission to provide order information to other companies to fulfill your request for a product or service, such as a shipping company, credit card processing company, or service partner. (Without your consent, these companies do not have the right to use the personally identifiable information we provide to them beyond what is necessary to assist us.) For more details on how your personal information may be used, please refer to our privacy policy.

RATES & PAYMENT:

All charges will be in accordance with Solstar’s current rate schedule for the selected rate plan at the time of use. Solstar reserves the right to modify and/or add rates and charges from time to time, including loyalty rewards, without prior notice to the Customer.

The Customer is charged a pre-payment at the time their order is shipped which includes the first month’s subscription charge, prorated charges (if applicable), any hardware charges and applicable taxes. Solstar bills monthly subscription fees in advance. The pre-payment charged at the time of shipping will be deducted from the first invoice.

All applicable taxes shall be added to the usage and rental/purchase price, unless the Customer provides an executed resale exemption certificate to establish exempt status as a reseller of Equipment and/or Services which meets and satisfies the requirements of the levying tax authority in question.

Calls may be billed several months after they were made due to delays in receiving call records from partner networks.

All credit card payments will be processed as the order is being procured. If the Customer has furnished a credit card number for the payment of charges under this Agreement, then the Customer represents that he or she is an authorized signer on the account of such credit card.

The Customer shall inform Solstar of any disputes or disagreements with invoiced charges within 30 days of the date of invoice. Thereafter, the Customer shall be deemed to have waived its right to dispute charges. A copy of the invoice outlining all charges shall be mailed or made available online to the Customer. In addition, the Customer agrees to assume personal responsibility for all payments due in consideration of this Agreement.

Should customers have concerns about their service performance, the customer must formally contact Solstar Technical Support or Customer Care regarding the issue during their travels. In situations where the service is deemed not to have worked during travels, Solstar will be unable to provide compensation, if Solstar was not given the opportunity to troubleshoot and resolve issues during the service period.

All prices quoted are in US currency.

LOSS/THEFT/DAMAGE/FRAUD: The Customer must notify Solstar immediately regarding lost, stolen, or damaged Equipment / SIM Card if the Customer suspects or should reasonably suspect that the Equipment / SIM Card is being used in an unlawful or fraudulent manner. The Customer is responsible for all charges incurred up until the time of said notification. Solstar requires evidence of alleged loss or theft in the form of a police report. Upon said notification, or if Solstar suspects any wrongdoing, Solstar will terminate or suspend the Services. The Customer is prohibited from utilizing Solstar’s services to compromise the security of or tamper with Solstar’s system of resources or accounts on any of Solstar’s computers, routers, terminal servers, modems, or any other equipment at Solstar or any other site. Use or distribution of tools designed for compromising security is prohibited. The Customer agrees to provide reasonable co-operation in any investigation of unlawful use of Services or Equipment. If Loss/Theft/Damage Protection is not purchased, the customer will be charged the full replacement value for any missing or damaged equipment.

ABANDONED PROPERTY: Any device or item sent to Solstar Satellite Communication is considered abandoned and will be disposed of by Solstar if the customer does not respond to a repair estimate, buyback offer, return request or payment invoice within 180 days. This applies to items sent in for repair or returned with a rental phone.

SIM CARDS: Information contained in any SIM card(s) (the “Card”) furnished to the Customer in a rental order is the property of Solstar. The Customer agrees not to interfere with the information contained in the Card and shall promptly return the Card to Solstar upon termination of this Agreement. Solstar permits the use of multiple Cards per phone in pooled corporate environments.

CANCELLATION OF ORDERS: An administration fee may apply if an order is cancelled; any shipping charges incurred will be charged to the customer. There is no refund for prepaid cards. Solstar is not responsible for recipient not being available to receive delivery, incorrect addresses, phone numbers, or insufficient delivery information placed on the initial order. All subscription cancellation requests must be sent in writing to stephen@solstar.net. Month-to-month subscriptions that are cancelled are charged until the end of the bill cycle.

WARRANTIES: Duration and scope of included warranties on Equipment are limited to the manufacturer’s warranty unless additional coverage plans are purchased. Please refer to the Manufacturer’s warranty documents for details. Solstar provides no warranties with respect to Services.

ADDITIONAL POLICIES: A full copy of these terms and conditions can be obtained online at www.solstar.net or by contacting Solstar Customer Care at 1.505.255.2499. Solstar reserves the right to modify the Solstar Terms and Conditions at any time. Notice of modifications to these Terms and Conditions may be given to Customer by posting such changes to the Solstar website located at www.solstar.net, by electronic mail or by conventional mail.